Hyundai Motor India Limited has shared details of its Hyundai after sales operations for FY2025-26 in its latest Annual Report, highlighting the scale of its service network, customer retention and growing adoption of digital service solutions.
During FY26, Hyundai recorded 8.23 million vehicle services across India. The company also reported a Net Promoter Score of 93.3% for its after sales operations, reflecting customer satisfaction and loyalty towards its authorised service network.
Hyundai After Sales – Customer Retention Stands at 79%
Hyundai recorded a customer retention rate of 79% during the period. This means nearly eight out of every 10 Hyundai customers continued to service their vehicles at authorised Hyundai workshops even after the complimentary service period had ended.
The figure is particularly significant for an automaker with a large vehicle parc in India, where authorised workshops compete with independent garages and multi-brand service centres once vehicles move beyond their initial service and warranty periods.
Hyundai After Sales – 1,671 Service Touchpoints Across India
Hyundai currently operates what it describes as India’s second-largest automotive service network, comprising 1,671 service touchpoints spread across 1,021 cities.
The network is supported by 162 Mobile Service Vans, which allow Hyundai to extend maintenance and service support to customers in locations where access to a conventional workshop may be limited.
Speaking about the company’s after sales operations, Dong Huwy Park, Whole-time Director and Chief Operating Officer, Hyundai Motor India Limited, said that the company’s service network and Mobile Service Vans have helped extend its reach into remote areas. He added that Hyundai continues to focus on improving consistency, efficiency and customer trust through infrastructure development and greater digital integration.
Hyundai After Sales – Nearly 50,000 Trained Professionals
Hyundai’s after sales operations are supported by nearly 50,000 trained professionals across India.
The company currently operates eight Regional Learning Centres, 15 Training Academies and six Bodyshop Academies for developing technical and service skills across its network.
Hyundai is also working with educational institutions to develop future automotive service talent. The company has partnered with 102 educational institutes, including 75 Industrial Training Institutes and 27 polytechnics.
Hyundai After Sales – Remote Care Enables Preventive Maintenance
Hyundai is increasing the use of connected vehicle and Software Defined Vehicle technology within its after sales operations.
Its Remote Care programme uses vehicle sensors to proactively identify select vehicle issues and communicate alerts in advance. This allows potential problems to be identified before a workshop visit and can enable preventive maintenance and timely service intervention.
The technology represents a gradual shift in vehicle servicing from responding to reported problems towards identifying certain issues through vehicle data before they develop further.
Hyundai After Sales – 1.95 Million Smart Pick Up and Drop Trips
Digital services have also become a significant part of Hyundai’s after sales operations.
Through the myHyundai app, the company facilitated 1.95 million smart vehicle pick up and drop trips during FY26. The service allows customers to have their cars collected for servicing and returned after the work is completed, reducing the need for customers to physically visit a workshop.
With 8.23 million vehicle services completed during FY26, a 79% customer retention rate and a network extending to more than 1,000 cities, Hyundai’s latest figures underline the scale of its after sales operations in India. The company’s focus is increasingly extending beyond physical workshop expansion towards digital services, remote diagnostics and developing skilled service personnel.