In a strategic move to enhance its service infrastructure ahead of its product rollout, VinFast has signed a key partnership with Global Assure, one of the players in the Indian mobility and customer support providers. The collaboration, announced this week aims to establish a robust, pan-India customer care network supporting VinFast’s upcoming electric vehicles, including the VF6 and VF7.
This move comes at a crucial time as the comopany prepares to introduce its premium electric SUVs to the Indian market—an industry witnessing a rapid EV transition and increased consumer expectation for responsive and reliable service experiences.
VinFast VF6 and VF7 – Upcoming VinFast Products for India
The VinFast VF6 and VF7 are the company’s first major products for Indian consumers. The VF6 is a subcompact SUV designed mainly for urban commute, offering either 174 hp or 201 hp depending on trim, and powered by a 59.6 kWh CATL-sourced battery. With a projected range of around 399 km (WLTP), it competes with models like the Tata Nexon.ev Hyundai Creta EV and Mahnindra BE 6.
On the other hand, the VF7 is a compact-to-midsize electric SUV with stronger performance. The Plus variant offers a dual-motor AWD setup producing 349 hp, powered by a 75.3 kWh battery pack and an estimated range of up to 500 km. Both vehicles are expected to offer modern cabin experiences with large infotainment screens, ADAS features, and OTA capabilities. The VF7 is a slightly more premium offering as compared to the VF6 and will compete with likes of the Harrier.ev and XEV 9E.
The success of these vehicles in India, however, hinges not just on specs and pricing—but also on a capable support ecosystem. This is where the Global Assure partnership becomes pivotal.
Nationwide 24×7 Support for VinFast Products Through Global Assure
The newly signed partnership is designed to ensure that VinFast customers in India receive timely and efficient support regardless of location. Services will be channeled through a dedicated toll-free number (1800-571-8888) and email (vfcareindia@vinfastauto.in).
Key services enabled through this tie-up include: 24/7 Customer Call Center: Staffed with trained professionals, the call center will handle general queries, technical assistance, and emergency requests. Nationwide Roadside Assistance (RSA), customers will have access to round-the-clock support for flat tires, battery issues, towing, and more—even in remote regions. Mobile Charging Services, for EV owners facing range anxiety or unexpected depletion, on-demand charging vans will be dispatched. Mobile Service Fleet, emergency service vans equipped for basic on-site repairs will ensure quick turnaround for minor breakdowns.
This initiative aims to address a common concern among EV buyers in India—the availability and reach of service networks, especially outside major cities.
Mr. Pham Sanh Chau, CEO Asia, VinFast, commented “As VinFast is gearing up to launch the VF6 and VF7 in India, this partnership underlines our commitment to deliver dependable, customer-focused service nationwide. Global Assure’s extensive reach and operational strength complement our vision of building a trustworthy electric mobility ecosystem.”
Manish Vij, Co-founder and CEO of Global Assure, added “With our pan-India presence and deep understanding of local mobility challenges, we’re confident that VinFast customers will receive high-quality, efficient service—ensuring every journey is smoother and safer.”
The collaboration is a clear signal that VinFast is not merely entering India as a vehicle exporter but as a brand investing in long-term infrastructure. While much of the EV market buzz revolves around specs and range, ownership experience plays a critical role in building consumer trust—particularly in a country where first-time EV buyers form a large chunk of the market.
By aligning with Global Assure, VinFast is attempting to fill a major gap that many newer automakers overlook: post-sale engagement and support consistency. The company appears aware that without reliable service, even the most competitive EV offering could fall short in a price-sensitive and service-conscious market like India. Whether this partnership results in improved buyer confidence and sales for the VinFast VF6 and VF7 remains to be seen